DWIVEDI, Sameeksha; RICHHARIYA, Pankaj. Sentiment Analysis of Hotel Reviews: Identifying Key Factors for Customer Satisfaction. International Journal of Innovations in Science Engineering And Management, India, v. 4, n. 2, p. 416–423, 2025. DOI: 10.69968/ijisem.2025v4i2416-423. Disponível em: https://www.ijisem.com/journal/index.php/ijisem/article/view/359. Acesso em: 2 nov. 2026.